Your first contact will be with a live, highly trained move coordinator who will assess your moving needs and, based on that assessment, either provide a quote over the phone or schedule an in-home move consultation with one of our trained move consultants.
One of our trained and experienced move consultants will tour your home with you, make suggestions, and note your specific needs during the move process. After designing a custom relocation plan based on your moving needs, your move consultant will provide an honest estimate of your move cost.
You will have a move coordinator assigned to you to guide you through your custom relocation plan. No matter how complex or simple your move may seem, we will help you prepare by providing free packing materials, packing advice, and inventory streamlining, and we’ll explain every step so you know exactly what to expect. You will have your move coordinator’s direct phone number and email address, and we promise to call you in the days preceding your move for any last questions. You can also expect text notifications when your pack materials are on their way. On move day, the crew is dispatched, and you will receive a text 15 minutes before they arrive at your doorstep.
On your move day, friendly, professional movers will arrive on time at your doorstep ready to get to work. Led by an experienced crew chief, our movers are carefully screened and given the knowledge and tools to get the job done right the first time, quickly and efficiently. They will work as long as it takes to get the move done, even if unexpected challenges arise during the day. Large, awkward pieces, narrow stairs, bad weather, or broken elevators are all part of what you hire us to handle. Relax… It’s Regal!
Even after the bill is signed and your crew has left your new home, you are never on your own when you have questions or need extra help. We encourage you to call us without hesitation if you have any concerns about your move. Also call your move coordinator to arrange for additional services, such as unpacking. Most importantly, we want to know how everything went, so complete our online survey so we can ensure that you are not only satisfied, but delighted enough to become a customer for life – and hopefully tell your friends and family about us too!
